Terms of Business

Party Wall Online is currently finalising its Terms of Business. While we get the document published, the headline terms below apply to every instruction.

1. Scope. Party Wall Online acts as your appointed surveyor for the matter described in your quote and confirmed in your case file. Our service is limited to statutory duties under the relevant legislation (the Party Wall etc. Act 1996 unless otherwise stated) and any specific deliverables agreed in writing.
2. Fees. Fees are as quoted on your case page. Deposits are taken at the point of instruction; the balance is due once the matter completes (whether by consent, agreed surveyor route, or formal Award).
3. Communication. We correspond by email and through your case portal. We aim to respond to client messages within one working day. Statutory letters and notices are issued by post or email at our discretion.
4. Confidentiality. Information you share with us is held in line with our Privacy Policy and applicable UK data-protection law.
5. Cancellation. You may cancel your instruction at any time before notices are served. After service we are obliged to see the matter through to a lawful conclusion under the Act; fees for work already done remain payable.
6. Complaints. If something goes wrong, please contact hello@partywallonline.co.uk and we will investigate within five working days.